ugloz.store Return Policy

At ugloz.store, we want you to be fully satisfied with your purchase. If you are not happy with your order, our return policy is designed to make the process simple and transparent.

1. Eligibility for Returns

• Items may be returned within 30 days of delivery.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Certain products (e.g., final sale, hygiene-sensitive items, or custom orders) are not eligible for return.

2. Return Process

1. Contact our Customer Support team at support@ugloz.store with your order number and reason for return.
2. Once approved, you will receive instructions for returning your item.
3. Ship the item back to us using the provided return address.

3. Refunds

• Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the returned item.
• Shipping fees (if applicable) are non-refundable.

4. Exchanges

If you’d like a different size, color, or product, please request an exchange when contacting us. Exchanges are processed once the original item has been received.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery, and we will arrange a replacement or full refund at no cost to you.

6. Contact Us

If you have any questions about returns or exchanges, reach out to us at:
📧 support@ugloz.store